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The ITIL pocket guides of Van Haren Publishing are since longrecognized as the industry classic guide on the topic of ITIL, in manylanguages. Over the years this authoritative guide has earned its placeon the bookshelves and in the briefcases of industry experts as theyimplement best practices within their organizations.This pocket guide will provide readers with an understanding of theITIL 4 service management framework, by:• understanding the key concepts of service management• understanding how the seven ITIL guiding principles can help anorganization adopt and adapt service management• understanding the four dimensions of service management• understanding the purpose and components of the ITIL servicevalue system• understanding the six activities of the service value chain, and howthey interconnect• knowing the purpose and key terms of 15 of the 34 ITIL practices• understanding seven of these 15 ITIL practices in detailAll exam requirements for the ITIL 4 Foundation exam are coveredin this pocket guide. It also provides support for everyone who hasknowledge of previous ITIL editions and is looking for a bridge tothe new edition. ITIL 4 took a big leap into the modern world of ITservice management, covering the latest principles and practices ina customer-focused, service-centric way, enabling Agile principles formaximum support of any business.
