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Het eBook Service management strategies that work (9401801177) geschreven door Gary Case bestel je op bruna.nl! Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service Provider Chapter 4: Process Implementation Chapter 5: Defining, Modeling and Costing IT Services Chapter 6: The Federated CMDB Chapter 7: Developing A Quality Driven Measurement Framework Chapter 8: The Theory of Constraints and Continuous Service Improvement Appendices: Appendix 1: An example of a Communication Plan Matrix Appendix 2: An example of a Process Dashboard Template Appendix 3: Detailed Project Roles Appendix 4: Bibliography Appendix 5: Definitions Appendix 6: About Pink Elephant